How to reverse UPI transactions on PhonePe, Paytm, Google Pay, and other UPI apps?

UPI (Unified Payments Interface) is a digital payment system that has become immensely popular in India. It is convenient, fast, and secure. However, there are times when you may need to reverse a UPI transaction, such as when you accidentally send money to the wrong person or when there is an unauthorized transaction on your account.

The National Payments Corporation of India (NPCI) has implemented the UPI Auto-Reversal system to address this issue. This system allows users to request a reversal of a UPI transaction if it is still pending or has failed.

Here are the steps on how to reverse a UPI transaction on PhonePe, Paytm, Google Pay, and other UPI apps:

1. Contact customer support. First, contact your bank or UPI service provider’s customer support immediately. You can do this through the app, website, or by calling their customer care number.
2. Provide the transaction details. Be prepared to provide all the relevant details of the transaction, such as the transaction reference number (TRN), date, amount, and recipient’s UPI ID or mobile number.
3. State the reason for the reversal. Clearly explain the reason for requesting a reversal, such as sending funds to the wrong recipient or an unauthorized transaction.
4. Follow up with customer support. Once you have initiated the reversal process, follow up with customer support regularly to track the status of your request.

It is important to note that not all UPI transactions can be reversed. For example, successful transactions cannot be reversed. Additionally, the UPI Auto-Reversal system is only available for pending or failed transactions.

Here are some tips to avoid the need to reverse a UPI transaction:

• Double-check the recipient’s UPI ID or mobile number before making a transaction.
• Be careful when scanning QR codes. Make sure that you are scanning the correct QR code before entering your UPI PIN.
• Enable two-factor authentication (2FA) on your UPI app. This will add an extra layer of security to your account.

If you have any questions or concerns about reversing a UPI transaction, please contact your bank or UPI service provider’s customer support.

Additional tips

• If you are sending money to someone you don’t know well, it is a good idea to confirm the UPI ID or mobile number with them before making the transaction.
• If you are unsure about whether or not to make a transaction, it is always better to err on the side of caution and not proceed.
• Keep your UPI PIN safe and confidential. Do not share it with anyone, including your bank or UPI service provider.

The UPI Auto-Reversal system is a valuable tool that can help users resolve UPI transaction issues quickly and easily. However, it is essential to note that not all UPI transactions can be reversed. It is also important to take steps to avoid the need to change a UPI transaction in the first place.